Description:

Duties and responsibilities will entail: Receiving and channelling incoming calls to the respective destinations; Booking outgoing calls and facilitate conversations between callers and receivers; Carrying out routine testing of exchange lines and switchboard facilities; Ensuring that defective equipment is repaired accordingly; Maintaining records of telephone equipment and peripherals; Updating the calls register by recording the necessary details of calls; Peruse the visitors identification documents to ascertain correctness; Answering visitors questions politely and amicably; and directing visitors to the respective destinations; Maintaining a register on all complaints raised by customers / visitors; Operating switch-board; Answering and directing telephone calls; and Providing good customer care service.

Skills Required:

Minimum KCSE C-minus or its equivalent; Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution and Proficiency in computer application skills.

Pay:

None